Microsoft Probes File Saving and Copying Problems in Windows

Windows: Microsoft is investigating issues with saving and copying files

Microsoft Investigating File-Saving Issues on Windows Devices

Microsoft is currently investigating an issue affecting various applications on Windows devices that causes problems when saving, copying, or attaching files. The error has been narrowed down to 32-bit applications that use CopyFile API functions and are “large address aware,” meaning they can use up to 4 gigabytes of memory in 64-bit operating systems.

According to Windows Release Health Notes, Microsoft Office applications such as Word or Excel may show this behavior if they are in the 32-bit version. However, there have been no reports of issues when using File Explorer for copying.

The error is thought to be more likely to occur on Windows devices if certain commercial or enterprise security software that uses extended file attributes has been deployed. Microsoft employees believe that end customers with Windows devices in the home or unmanaged environment are less likely to encounter the problem.

If the error does occur, users should simply try again to save or copy the file, as the behavior occurs sporadically. Microsoft is currently working on a resolution for the problem and plans to distribute it with a future update.

The issue affects Windows 10 and 11 operating systems in the 22H2 and 21H2 versions. As of Wednesday, Microsoft released the May update previews for Windows, in which they have resolved printer issues among other things.

In conclusion, Microsoft is actively working to solve the file-saving issues on Windows devices. Users experiencing the problem are advised to try again or wait for a future update.

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