Complaints from some FIFA Ultimate Team (FIFA 22) streamers and merchants have not gone unnoticed. Several players have recently revealed the hacking of their accounts, a problem that Electronic Arts promised to investigate. Now the North American giant has recognized these illegal activities, and has blamed human error, for which he has apologized for what happened, while announcing measures to improve security.
“Over the past few weeks we have echoed complaints related to high-profile player accounts that have been subject to” impersonation. “Through our initial investigation we can confirm that [la seguridad] of some accounts has been compromised with techniques of phishing”.
They explain that they have used social engineering methods to act maliciously and exploit “human error” within their customer experience department, thus they have managed to “bypass the two-step verification process to gain access to player accounts.”
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Less than 50 accounts affected: security changes
They estimate that the attacks have affected fewer than 50 accounts, but are working to identify the rightful owners to return access and lost content. “The affected players must wait a reply from our team soon. The investigation is ongoing, so they continue to examine any suspicious emails.
EA has detailed some of the actions it will take from now on: Employees performing support tasks on EA accounts will receive a training course on security and security techniques. phishing. They will also implement new steps during the verification process, such as a mandatory approval of all mail change requests. On the other hand, your customer experience software will be updated to identify suspicious activity and to limit possible human errors.
“Although in some cases these changes can affect waiting times, are additional steps necessary to ensure that user accounts continue to be secure. ” And they add: “We would like to apologize for the inconvenience and frustration this has caused.” Also for not being able to “share additional details” in his first statement.
FIFA 22 está disponible en PS4, PS5, Xbox One, Xbox Series X, Xbox Series S, Nintendo Switch, PC y Google Stadia.
Source | SHE